Returns and refunds

7-day returns

You can return a device within 7 days of delivery if it is unused and still in its original sealed packaging, with every accessory.

To start a return, contact us with your order number. We will tell you where to send it.

Faulty, damaged or wrong items

If a device does not work out of the box, arrives damaged or is not what you ordered, tell us within 7 days of delivery with a photo or short video. We replace it at no cost, including delivery.

What cannot be returned

For hygiene, a device that has been opened from its seal, used on hair or skin, or damaged after delivery cannot be returned unless it is faulty.

Refunds

Once we receive and check the return, we refund the item price within 7 working days by bank transfer, JazzCash or Easypaisa, whichever you prefer.

The original delivery fee is refunded only when the item was damaged or wrong.